Resolved
The backlog of transcripts has now been processed, and new bots are processing transcripts as expected.
Monitoring
Our bot subprocessor has identified an issue leading to delayed transcript generation, and has deployed a fix. The backlog of transcripts is now processing. We will provide an update when we have confirmed that all transcripts are generating as expected.
Investigating
We are investigating an issue with delayed transcript generation for calls recorded with bots.
